Top Ten Customer Service Tips for 2008 Republican National Convention

The economic impact of an event like the Republican National Convention is a great host city. But when the event is very well done, the benefits go on for years.

Here are ten tips to the customer service of the people hosting the 2008 RNC event be spectacular in the eyes of delegates, media and others that the event what it is.

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Top Ten Customer Service Tips for the fiscal year 2008 Republican National Convention

1 Get in their ownShoes

Keep in mind that a political convention. People come to one of three things that you do not agree, they are about to discuss in public speaking. Oh, and incidentally, contradicts many of these people with others. Thus, the potential for hot temper, emotional and verbal clashes flareups be extremely high.

To help them get the best experience possible, remember. Look for signs of potential conflicts and to act quickly to avoid or prevent problems. Do not become trapped insidepolitical debates, while giving instructions or with coffee. And, more rest before working at the CNR, so that you are prepared mentally and physically very useful for busy people to go without a cool head.

2 Go the extra mile for everyone, Every Time

Some RNC guests will need to hold hands a lot. Will be on resources and services of their homes and offices yet they are still a lot to do. Help them succeed and effectively byMile. They offer more than you would normally. Show them how important they are for you, your company and your community.

3 Be fast and friendly

Big crowded events often sap people's patience. Add heat and humidity made the pressure and the things on the road and is even worse. They move as fast as you can to help people. Be as efficient as possible and show them that I respect their time. Here is where teamwork will be critical to the provision proved great service.

4Have patience and tolerance Extras

Even if guests do not show some 'patience, you can, make sure you start each day with a lot of your own. Do what you must do to be more patient with everyone. Some RNC guests might be difficult because of language differences and cultural understanding. Give them a little 'more attention. Be tolerant of differences and their desires, even if they could be outside the norm for you or your company.

6 Be proactive

RNC guestsbusy, tired and out of her element. There are many needs and many questions as you did things. Try to anticipate what their needs might be. Think about what is useful if you were in their situation. Then plan how you can help your guests handle these needs.

7 Enter the food or drink

Minnesota is hot and humid in early September, people can wear. And if you go it is often less access to food and drink. So for a great favorThe RNC and your guests have healthy snacks, soft drinks and other facilities available, especially if you run a hotel room, motel, or a meeting.

8 Provide space for work and recreation

Depending on the type of business you have, looking for quiet space for RNC guests by e-mail write the phone, or simply relax offer. Remember, this is a working meeting for most of them. The need to establish deadlines and commitments. We all know how difficult it is to be productive on the road. By offering a quiet jobThey will make their time at the RNC much more enjoyable.

9 packets of information are available

One of the most challenging aspects of traveling is knowing how to behave in your host community. RNC relieve your guests by offering information packets for them. Your city, chamber or convention and Visitors Bureau may already be a package. Or create new ones. Add shops, restaurants, transportation, utilities, emergency information, coffee shops, etc. Anything is possibleto do is find their way to help your guests an unforgettable stay.

10 Brainstorm with your staff

Before the Congress begins the meeting with the staff for a brainstorming session. Talk about how you can help your RNC guests to a successful and memorable experience here. Think about how you can help them be productive in their work and comfortable while I'm here. Make a list of things you could do your business. Then you have to find creative ways for employeesTo do list a reality.

Bonus tip: to discuss and debate every day with your team

Once the RNC has begun, you can still find a way to make our customers outstanding service to your customers and guests RNC. Every day, before things get crazy, meet with staff and debrief what happened the day before. They have an unusual requests? There were difficult situations? Check every day and learn from it. Involve your employees to develop creative solutions to your particular needs of customers, whileI'm here for the convention.

Top Ten Customer Service Tips for 2008 Republican National Convention